We offer 30-day returns and exchanges on most items, because we want you to feel confident shopping with us. Here’s how it works:. Items must be unused and not touched by your pet (we’re okay if you open the parcel and fluff up the bed — just keep th

We offer 30-day returns and exchanges on most items, because we want you to feel confident shopping with us.Here&#x2019;s how it works:<ul data-start="286" data-end="859"><li data-start="286" data-end="467">Items must be unused and not touched by your pet (we&#x2019;re okay if you open the parcel and fluff up the bed &#x2014; just keep those pet paws off until you&#x2019;re sure it&#x2019;s a keeper).</li><li data-start="468" data-end="585">Customised items such as our Pet Portraits and Brooklyn Nest Dog Bed are not eligible for return.</li><li data-start="586" data-end="696">We&#x2019;re happy to help organise your return or exchange, but return shipping costs are not covered by us.</li><li data-start="697" data-end="859">Any extra items included in your parcel (e.g. free gifts or gift cards) must also be returned and are not eligible for use if the order is refunded.</li></ul>If your item meets the return criteria, you can start your return or exchange below:&#x2705; Start my return <a href="https://thebrooklyn.co.nz/a/return" style=" text-decoration: none;">Click here to start your return or exchange.</a>

What is your return policy?

We want you (and your pet!) to be 100% happy with your purchase. If something’s not quite right, whether you need a different size, colour, or just want to return your order, we’re here to help. IMPORTANT: As advertised, we are unable to assist if yo

We want you (and your pet!) to be 100% happy with your purchase.If something&#x2019;s not quite right, whether you need a different size, colour, or just want to return your order, we&#x2019;re here to help.IMPORTANT: As advertised, we are unable to assist if your dog has come into contact with the product. This is in the effort of fairness to all of our wag-community and for hygiene.&#x2705; Returns &amp; Exchanges<ul data-start="344" data-end="666"><li data-start="344" data-end="446">You can return items which have not been touched by your pet in their original condition within 30&#xA0;days of receiving your order.</li><li data-start="447" data-end="528">We offer refunds or exchanges for a different size or colour (where available).</li><li data-start="529" data-end="666">For returns, we&#x2019;re happy to offer a refund (less any shipping fees, if applicable) once the item reaches us and passes a quick check.</li><li data-start="529" data-end="666">The only further exception is for our Brooklyn Nest bed, which is not returnable once opened.</li></ul>&#x2705; Start my return <a href="https://thebrooklyn.co.nz/a/return">Click here to start your return or exchange.</a>

How do I return or exchange?

We’re really sorry if something’s not right with your order — we stand by the quality of our products and want to make it right. If you notice a fault or defect within the first 7 days of receiving your item, please get in touch with us straight away

We&#x2019;re really sorry if something&#x2019;s not right with your order &#x2014; we stand by the quality of our products and want to make it right.If you notice a fault or defect within the first 7 days of receiving your item, please get in touch with us straight away. We&#x2019;ll review the issue and arrange a replacement for you as quickly as possible.Please note: &#x1F43E; Pet damage isn&#x2019;t covered, as our products are not chew-proof &#x2014; even if your dog insists otherwise. (The only exception to this is our Chew Proof Luxe Lounger).To report a fault, just contact our team with your order number and a photo or video showing the issue. We&#x2019;ll get back to you ASAP.

What if my item is faulty or has a defect?

We know some pets love their beds a little too much (especially those cheeky chewers), but unfortunately, pet damage isn’t covered under our return or replacement policy. Our products are made to be durable, but they’re not chew-proof (unless adverti

We know some pets love their beds a little too much (especially those cheeky chewers), but unfortunately, pet damage isn&#x2019;t covered under our return or replacement policy.Our products are made to be durable, but they&#x2019;re not chew-proof (unless advertised) &#x2014; so we always recommend keeping an eye on your pet during the first few uses, especially if they&#x2019;re prone to nibbling.That said, if you&#x2019;re needing a replacement cover or spare parts, we sometimes have these available separately so you don&#x2019;t need to repurchase the whole product. Just reach out and we&#x2019;ll see what we can do to help.

Returns & Exchanges

What is your return policy?

How do I return or exchange?

What if my item is faulty or has a defect?

My pet has damaged the item — what can I do?