The Brooklyn NZ

We&#x2019;re really sorry if something&#x2019;s not right with your order &#x2014; we stand by the quality of our products and want to make it right.If you notice a fault or defect within the first 7 days of receiving your item, please get in touch with us straight away. We&#x2019;ll review the issue and arrange a replacement for you as quickly as possible.Please note: &#x1F43E; Pet damage isn&#x2019;t covered, as our products are not chew-proof &#x2014; even if your dog insists otherwise. (The only exception to this is our Chew Proof Luxe Lounger).To report a fault, just contact our team with your order number and a photo or video showing the issue. We&#x2019;ll get back to you ASAP.

We’re really sorry if something’s not right with your order — we stand by the quality of our products and want to make it right. If you notice a fault or defect within the first 7 days of receiving your item, please get in touch with us straight away

What if my item is faulty or has a defect?

Returns & Exchanges

What is your return policy?

How do I return or exchange?

My pet has damaged the item — what can I do?

Can I make a change to my order?

Can I cancel my order?

Changes & Cancellations

How long does shipping take?

How much does shipping cost?

When will my order ship?

Can I pick up my order?

Can I ship my order to a PO box address?

What if my package gets lost or arrives damaged?

What if my package is marked as delivered but I didn’t receive it?

Are your beds chew-proof or indestructible?

Do you offer spare covers or parts?

Orders & Shipping

Can I wash the bed? / How do I care for the product?

Can I wash the dog bowls or Pet Hydrate?

What if the washing machine damages the product?

Care Instructions

Can I shop in person?

Are your products available in pet stores?

In Person Shopping

What if my item is faulty or has a defect?Updated 5 months ago