Orders & Shipping
How long does shipping take?
We aim to get your order to you as quickly as possible!. Here are our general delivery timeframes:. New Zealand: 1–3 business days. International Delivery. Australia: 1–3 business days. Canada: 1–5 business days. Singapore: 1–2 business days. Rest of
How much does shipping cost?
We offer Free shipping on orders over $79.
When will my order ship?
We know your pet’s waiting — so we work hard to get your order out the door fast!. Orders with Priority Dispatch selected at checkout are guaranteed to ship within 24 business hours. All other orders are typically shipped within 48 business hours — a
Can I pick up my order?
We’ve recently moved and no longer offer order pick-ups — but you’re still welcome to come check out our products in person!. You can book an appointment to visit our store and see the range up close before ordering. We’d love to help you choose the
Can I ship my order to a PO box address?
In most cases, yes — we can ship to PO Boxes. If there’s any issue with your PO Box, we’ll be in touch to arrange an alternate address before your order ships.
What if my package gets lost or arrives damaged?
If your order arrives damaged, or seems to be lost in transit, please reach out to us as soon as possible — we’re here to help make it right. We’ll work with the courier to investigate and either replace your order or find a suitable solution. To spe
What if my package is marked as delivered but I didn’t receive it?
Sometimes packages are marked as delivered a little early — in many cases, they show up within the next 1–2 days. Here’s what to do first:. Double check around your property (letterbox, front door, side entrances, etc.). Ask neighbours, housemates, o
Are your beds chew-proof or indestructible?
Most of our beds are designed to be durable and long-lasting — but they’re not chew-proof or indestructible, and we don’t recommend them for heavy chewers. 🛡️ The exception is our Luxe Lounger, which is built tough. Its base is graded as chew-resist
Do you offer spare covers or parts?
Yes! We offer a range of spare covers and add-ons, so you can refresh your bed without buying a whole new one. Whether you’re after a backup cover for wash day, a new colour to match your home, or need to replace a worn part, we’ve got options availa