The Brooklyn NZ

We&#x2019;ve recently moved and no longer offer order pick-ups &#x2014; but you&#x2019;re still welcome to come check out our products in person!You can book an appointment to visit our store and see the range up close before ordering. We&#x2019;d love to help you choose the perfect product for your pet.

We’ve recently moved and no longer offer order pick-ups — but you’re still welcome to come check out our products in person!. You can book an appointment to visit our store and see the range up close before ordering. We’d love to help you choose the

Can I pick up my order?

Orders & Shipping

What is your return policy?

How do I return or exchange?

What if my item is faulty or has a defect?

My pet has damaged the item — what can I do?

Returns & Exchanges

Can I make a change to my order?

Can I cancel my order?

Changes & Cancellations

How long does shipping take?

How much does shipping cost?

When will my order ship?

Can I ship my order to a PO box address?

What if my package gets lost or arrives damaged?

What if my package is marked as delivered but I didn’t receive it?

Are your beds chew-proof or indestructible?

Do you offer spare covers or parts?

Can I wash the bed? / How do I care for the product?

Can I wash the dog bowls or Pet Hydrate?

What if the washing machine damages the product?

Care Instructions

Can I shop in person?

Are your products available in pet stores?

In Person Shopping

Can I pick up my order?Updated 5 months ago